Welcome to Dillo Consulting. I can help you run and improve your video game services. Scroll down to find out more.
Customer Support is where the rubber hits the road. Where you have to solve your customers problems and where one response can make the difference between a lost user and a happy player.
I can help you get it right and will support you the whole way, from analyzing your structure and process needs, to defining your procedures, standard responses and going hands on with support requests to ensure that your players can get away from the Support System and get back into the game.
Contact me and let’s talk about YOUR needs.
Your players are not only individual people with individual likes and dislikes that need to be understood, but they also interact and create completely new dynamics every time they talk with or about you. Your game is more than just a game to your players. For some of them it is a second home, and you need to make sure that it is well kept.
I can help you anticipate what your players want and need to hear, and I can help you get the message to them. So that you can be in touch with what your players think at any given time and influence their mindset in a positive way.
Contact me so that we can find out how YOUR players tick.
Good communication starts with understanding each other. It is important for you to speak the language of your customers and to understand the little differences to avoid big misunderstandings.
I can help you by ensuring that your texts are in the language your customers speak. That means English and German translations that consider cultural sensibilities, current events and say exactly what you want them to say, so that your message is understood.
Contact me to find out more about how you can get YOUR message across.